The success of SilkRoad depends on our resources, our references and our reputation. This is why quality is at the centre of SilkRoad’s corporate vision statement:

“Making Vietnam known for Quality Software, BPO, Data & Call Centre Services”

This vision clearly illustrates our commitment to being a Vietnamese software development company thriving on global markets. SilkRoad is committed to building the reputation of Vietnam in the software industry, thus demonstrating the potential of the whole country with our own success story.

By implementing and maintaining a strong quality system and culture, we are striving to satisfy each and every one of our clients and partners. For SilkRoad, “Quality is a working environment that allows us to reach or exceed all our clients’ and partners’ expectations in a repeatable and predictable way.”

Quality, as a working environment, is created and maintained to fulfil three objectives:

• Maintaining high quality in our products and services.
  • By being on time, on spec and on budget.
  • By delivering well-documented products.
  • By conceiving user friendly and visually appealing user interfaces.
• Maintaining a high quality relationship with our clients.
  • By being transparent in our development process.
  • By being responsive, responsible and flexible in our communication.
  • By being sincere and maintaining professional ethics.
• Maintaining a high level of satisfaction among our employees.
  • By trusting and empowering our employees, and by rewarding initiative and creativity.
  • By offering training and career evolution opportunities.
  • By offering an international-standard working environment.

Recognising the fundamental importance of quality for the success of our enterprise, Rim Technologies, a SilkRoad company, has implemented an ISO 9001 compliant quality system in order to maintain, measure and control the quality environment that we, along with our clients and partners, deserve.

RIM Technologies, a SilkRoad Company.