Transaction Processing

SilkRoad offers client specific outsourced transaction processing services that are flexible, modular and scalable. Our expertise and experience enable us to provide you with a wide range of transaction processing services. To ensure accurate, on-time and cost-efficient delivery, our team is equipped with the required domain knowledge.

We offer end-to-end outsourced services such as:

  • Customer loyalty programs
  • Customer retention programs
  • Applications/Claims processing
  • Accounts Receivables/Payables
  • Accounts Reconciliation

Contract Abstraction

Real Estate and related assets represent the second largest operating expense of most companies. These assets create the company’s competitive advantage and earnings. Thus the need for the contract analysis, abstraction and online database creation is growing rapidly.

Our English proficient team can analyze the voluminous contracts data, abstract the required information and enter into the specified system/application. Our team has been analyzing complex and legal US property lease contracts, delivered as scanned images, and abstracting the required information into an online database.

Call Center

SilkRoad has set up the Vietnam ’s first dedicated third-party call centre which combines advanced integrated telecommunications and database technology with inbound and outbound telephone services. Our IT-enabled environment allows our professional staff to handle direct marketing, customer relationship management (CRM) and market research support functions as well as customer care and database creation projects.

Our services include:

  • Telemarketing, lead generation, database creation/ validation services
  • Customer Support, Help Desk and complaint handling services
  • Customer Relationship Management services
  • Market Research Support services
  • Product launch, market education and channel communications

Payroll Management

The human resources business process outsourcing (HR BPO) industry is growing rapidly as companies look for ways to cut costs, save time, and improve services to employees.

SilkRoad has been offering outsourced Human Resources and Payroll Management services to customers since 2002. SilkRoad team acts as an extension of your management/human resources team and relieves you of routine tasks.

Our HR BPO Services include:

  • HR Administration and Payroll services
  • Social & Medical Insurance and Regulatory reporting services
  • Personal Income Tax finalization & reporting services
  • Benefits Administration service